How can engagement metrics be increased in a smart walk thru?

Using shout-outs to announce or remind users of the Smart Walk-Thru (SWT) is an effective way to increase engagement metrics. Shout-outs serve as timely notifications that draw the users' attention to important elements or features within the application. This method enhances user awareness and encourages interaction with the walkthrough, ensuring that users are informed of the available guidance when they need it most. By actively reminding users of the SWT, you increase the likelihood that they will engage with the content and follow the step-by-step instructions provided.

Increasing engagement metrics is crucial because it leads to better user experience and ensures users are not missing out on valuable information that could help them navigate the system more effectively. Other methods like adding a chat option, joining users in their tasks, or providing additional training materials may enhance user support but do not directly focus on reminding users about the SWT at the moment they are likely to benefit from it.