How do split steps enhance the WalkMe smart walk-through?

Split steps enhance the WalkMe smart walk-through by allowing for customization of user paths. This feature is crucial because it enables designers to create tailored journeys for users, addressing various scenarios or decision points that users may encounter during their interaction with an application. By using split steps, a WalkMe creator can direct different users down different paths based on their responses or actions, leading to a more personalized and effective training or onboarding experience.

Having customized user paths means that organizations can cater the walkthrough to the specific needs or roles of different user segments, making the experience more relevant and engaging. This ultimately helps in improving user comprehension and satisfaction, as they receive guidance that is more suited to their context rather than a one-size-fits-all approach.