In walkthroughs, what would be a goal of training and onboarding?

In walkthroughs, a primary goal of training and onboarding is to enhance user familiarity with processes. This involves guiding users through a specific set of tasks or functionalities to ensure they understand how to navigate and utilize the system or application effectively. By focusing on user familiarity, organizations can help users build confidence and competence in their roles, which can lead to increased efficiency and productivity.

The other options reflect different goals that are not directly related to the primary function of training and onboarding in the context of walkthroughs. For example, increasing sales figures is more aligned with sales strategies rather than user training. Avoiding automation may suggest a preference for manual processes, which does not contribute to the objective of familiarizing users with a system. Reducing user metrics implies a focus on decreasing performance indicators, which contradicts the intent behind effective training and onboarding that usually aims to improve these metrics instead.