In what scenario is a passive strategy effective?

A passive strategy is particularly effective when offering contextual guidance to users. This approach allows users to receive information or help in a way that does not interrupt their workflow or require a direct inquiry. By providing guidance within the context of their current task, users can engage with the material as they need it, enhancing their understanding and retention of information. This method aligns well with users' ability to learn on the job and allows them to apply guidance immediately in a relevant context.

In contrast, user onboarding sessions typically require more active strategies to ensure that users are fully engaged and understand the platform’s functionalities. Competitive analysis focuses on assessing market position and does not usually employ passive strategies as a primary method. Skill assessments require active participation to gauge a user’s proficiency, which would not align with a passive approach.