What does an Explorer do when faced with challenges in WalkMe?

The role of an Explorer in WalkMe is to engage in reactive validation when confronted with challenges. This means that the Explorer actively assesses the situation to identify what is not working as intended or requires further understanding. Through this process, they validate the current setup and determine whether the existing content is meeting user needs or if adjustments are necessary.

By focusing on reactive validation, the Explorer takes a proactive approach to troubleshoot issues, making informed decisions about the content and its effectiveness in guiding users. This critical assessment is essential for continuous improvement of the user experience within the WalkMe platform, ensuring that challenges are not merely overcome but understood and addressed appropriately.

In contrast, searching for help actively implies looking externally for solutions, which may not always be necessary as an Explorer can often resolve issues on their own through validation. Initiating a walkthrough is a proactive step to guide users but doesn’t directly address the challenges faced by the Explorer. Removing an item from the editor disregards the potential for improvement and learning from the challenges encountered. Therefore, engaging in reactive validation is about understanding and refining the experience rather than taking these other less constructive actions.