What happens if a step does not play in a WalkMe implementation?

When a step does not play during a WalkMe implementation, it can significantly impact the flow of the walkthrough. In this scenario, if the subsequent trigger for the next step is dependent on the completion of the prior step, then that next step may fail to activate or execute properly. This is particularly relevant in any instructional design where steps are sequentially linked; a failure to play one step could disrupt the entire user journey, preventing users from receiving crucial guidance or information.

This understanding is crucial in designing a effective WalkMe walkthrough, as it highlights the importance of ensuring that each step functions correctly to maintain user engagement and a seamless experience. Other options, such as the walkthrough ending, redirecting users, or displaying error messages, might occur in certain implementations or under specific conditions, but they do not capture the primary consequence of a missed step in the structure of a walkthrough.