What is the goal of onboarding tasks?

The primary goal of onboarding tasks is to provide first steps when learning new software. This involves guiding users through the initial stages of their interaction with the application, ensuring they understand its features, functionality, and how to navigate it effectively. By presenting structured onboarding tasks, the software facilitates a smoother transition for users, helping them to quickly become comfortable and proficient with the tool.

Onboarding tasks often include interactive guides, tooltips, or tutorials that help users take actionable steps right from the start. This method is designed not just to inform but to engage users in a hands-on manner, promoting a more effective learning experience. In contrast, while troubleshooting may be a necessary skill, the onboarding phase specifically focuses on introducing basic functionalities rather than resolving issues, thereby making the other options less aligned with the primary purpose of onboarding tasks.