What is the primary function of shuttles and resources in WalkMe?

The primary function of shuttles and resources in WalkMe is to offer navigational access to external documentation. This functionality enhances the user experience by allowing users to seamlessly access additional related materials or help content without having to leave the workflow or application they are currently using. This capability ensures that users have all the relevant information available to them in a contextually appropriate manner, facilitating their ability to understand and complete tasks effectively.

The option that states shuttles and resources provide a visual guide is a feature of WalkMe, but it does not capture the specific role of shuttles. Collecting user feedback is valuable but serves a different purpose than the core function of shuttles. Similarly, while tracking user progress is an important aspect of user engagement and analysis, it does not align with the primary role of shuttles and resources in facilitating navigation to external documentation.