What is the primary use of a flow tracker in WalkMe?

The primary purpose of a flow tracker in WalkMe is to evaluate WalkMe items and troubleshoot their behavior. This tool allows users to monitor how participants interact with walkthroughs or other elements, enabling you to gather insights into user engagement and pinpoint where issues may arise in the user experience. By assessing user flow, organizations can identify areas where users might struggle or drop off, which is essential for improving overall effectiveness.

Being able to analyze this data helps in making informed decisions about what adjustments might be necessary to enhance the walkthroughs or address specific challenges users face. This functionality is vital for ensuring that the WalkMe implementations meet user needs and achieve the desired goals of guiding users effectively through processes or information.