What is the primary use of goals in WalkMe?

Goals in WalkMe serve the primary purpose of tracking the effectiveness of smart walk-throughs. By setting specific goals, organizations can measure progress and determine whether their guidance tools are achieving the desired outcomes, such as improving user adoption, reducing error rates, or enhancing overall user engagement.

Utilizing goals allows teams to gather data on user interactions and assess how well the smart walk-throughs are facilitating user learning and navigation through key processes. This data-driven approach aids in optimizing the user experience by ensuring that the smart walk-throughs are not only present but also effective in guiding users towards their objectives. Monitoring progress against these goals can help stakeholders make informed decisions about further improvements to their WalkMe implementations.

Other options, such as enhancing user experience or providing technical support resources, are certainly important aspects of WalkMe's overall function, but they do not capture the specific purpose of goals. Goals are particularly focused on measurement and assessment, which is crucial for continuous improvement and maximizing the value of WalkMe's features.