What kind of issue might cause a Smart WalkThru to not progress to the next step?

The programmed logic being incorrect is a valid reason for a Smart WalkThru to not progress to the next step. In WalkMe, the logic that directs user navigation through the steps of a Smart WalkThru is critically important. Each step is contingent upon conditions that must be met for the walkthrough to move forward. If there is an error or flaw in this programmed logic — such as incorrect branching, improper triggering conditions, or misconfigured elements — it can prevent users from advancing in the flow. This can manifest in various ways, such as the next step not appearing or the flow becoming stuck at a particular point.

The other scenarios, while they may influence user experience, do not directly affect the progression of a Smart WalkThru. Suggestions for improvements from users or issues with content engagement relate more to user feedback and satisfaction rather than the technical functioning of the WalkThru itself. Maintenance of the platform could temporarily affect availability, but it doesn't inherently disrupt the logic governing the WalkThru's content flow.