What role do flow steps play in a WalkMe smart walkthrough?

Flow steps are essential components of a WalkMe smart walkthrough, as they enhance the user experience and facilitate a smoother interaction with digital content. By guiding users through a series of logical and coherent actions, flow steps help to direct their attention and provide structured instructions tailored to their needs. This structured approach minimizes confusion and increases engagement, making it easier for users to complete tasks efficiently.

In designing a smart walkthrough, incorporating flow steps allows for a clear progression, ensuring that users understand not only what to do next but also why they need to do it. This improvement in clarity and guidance leads to a more intuitive experience, enabling users to navigate complex processes with confidence.

The other options do not accurately capture the purpose of flow steps. For instance, distracting users with visual elements would detract from the primary goal of facilitating understanding and ease of use. Simplifying backend operations is not the role of flow steps; instead, they operate at the user interface level. Lastly, creating more complicated user pathways contradicts the intention of flow steps, which is to streamline the journey rather than complicate it.