What should be tested during quality assurance in WalkMe?

Testing each piece of content for functional effectiveness is crucial during quality assurance in WalkMe because it ensures that all components work as intended. This involves verifying that the walkthroughs trigger correctly, that buttons and links are functioning properly, and that the content directs users effectively through a task. A focus on functional effectiveness helps to identify any technical issues that could impede user experience, making it essential for maintaining the reliability and efficiency of the guided processes.

While assessing the visual design, user feedback mechanisms, and content update frequency holds significance, they serve different purposes. Visual design impacts user engagement but doesn't guarantee that the content achieves its functional goal. User feedback mechanisms are vital for gathering input on the overall effectiveness of the experience but don't address immediate functional issues. Content update frequency is important for keeping information current but does not directly relate to the operational effectiveness of each piece of content being tested. Hence, prioritizing functional effectiveness ensures that users have a seamless and productive experience when using WalkMe solutions.