What would happen if start points were not implemented in WalkMe?

If start points were not implemented in WalkMe, the platform would always attempt to begin from the first step. Start points serve as the designated entry points for users into specific flows, ensuring that they can resume their experience seamlessly from the appropriate context. Without these defined start points, WalkMe wouldn't have the necessary guidance to determine where the user should begin, leading to a generic behavior of starting at the very first step of a flow every time. This would not only be inefficient but could also confuse users who might have already made progress and then end up back at the beginning.

Additionally, users who are returning to a flow may not find the information or actions relevant to them at the initial stage, which could lead to frustration and hinder overall engagement with the WalkMe content.