When testing a WalkMe implementation, what should you monitor for?

Monitoring the functionality of steps and their triggers is crucial when testing a WalkMe implementation because this aspect ensures that the interactive guidance flows are working as intended. Each step within a WalkMe implementation should perform its designed functions seamlessly, triggering correctly based on user interactions or specific conditions. This includes verifying that users can advance through the steps, that triggers respond appropriately to user actions, and that any dynamic content or validation processes behave correctly.

While other considerations, such as graphical quality, audio quality, and general user satisfaction, are important for a holistic evaluation of the user experience, they do not address the core operational aspect of WalkMe solutions. If the steps and triggers do not function properly, users may become confused or frustrated, negating the benefits of the guidance provided. Therefore, a focus on functionality ensures the primary goal of effective user education and support is met.