Which of these tasks can NOT be automated using auto-steps?

The task that cannot be automated using auto-steps is checking account balances. Auto-steps in WalkMe are designed to automate repetitive actions that can be performed on a user interface, such as clicking buttons or filling out forms. These actions facilitate user interactions within applications.

Checking account balances typically involves retrieving and displaying dynamic information from a backend system. This process usually requires real-time data access and may not be directly linked to simple user interface interactions that auto-steps can execute. Therefore, while auto-steps can guide users on how to check their balance, they cannot perform the task on the user’s behalf, as it relies on data retrieval rather than interface manipulation. Thus, checking account balances distinguishes itself as a task that requires more complex interactions beyond the capabilities of auto-steps.