Why is chasing user engagement with goals crucial in WalkMe?

Chasing user engagement with goals is crucial in WalkMe because it ensures that users are achieving the desired outcomes when interacting with the platform. This practice allows for the observation of user behavior and interactions within the provided content, which is necessary to gauge the effectiveness of the guidance and support being offered. When the established goals are met, it indicates that users are successfully navigating their tasks, while identifying areas where users struggle enables adjustments to be made. Enhancing user engagement in this way fosters a more effective learning environment, increases user satisfaction, and drives overall success with the platform. This focus on outcomes and continuous improvement is fundamental to creating a productive user experience in WalkMe.