Why is it important to set goals in WalkMe?

Setting goals in WalkMe is crucial because they enable evaluation of user progress towards specific objectives. By establishing clear goals, organizations can measure whether users are achieving desired outcomes, which helps in understanding the effectiveness of the WalkMe solution. This process involves tracking user interactions, behaviors, and completion of tasks to assess whether the guidance and resources provided are helping users reach their targets efficiently.

Goals provide a framework for analysis, allowing teams to identify areas of improvement in user engagement and support. Additionally, by monitoring progress towards these goals, organizations can make informed decisions to enhance their WalkMe strategies, thereby improving user experience and ensuring that the guidance provided is aligned with users' needs and the organization's objectives.